Regional Operations Manager – Taiwan
Location
Taiwan (Preferred: Taipei or Kaohsiung)
This role is remote. There is currently no physical office in Taiwan. Reporting Line
Head of International Business
Key Responsibilities 1. Merchant Development & Management (Taiwan Market)
Identify, onboard, and manage local ticketing and entertainment-related merchants
Establish merchant tiering and management framework
Maintain strategic relationships with key partners and increase depth of cooperation
2. Local Fulfillment System Development
Work closely with cross-functional teams to build clear ticket verification, ticket transfer, and after-sales processes
Improve transaction security and minimize dispute risk
Continuously enhance user experience and trust mechanisms
3. Local Marketing Channel Expansion
Develop and activate local marketing channels including KOLs, communities, campus networks, and offline partnerships
Increase brand awareness and platform adoption among Taiwan users
4. GMV Ownership
Define monthly and quarterly growth targets
Monitor data performance and iterate strategy accordingly
Drive sustainable transaction volume growth in the Taiwan market
Requirements
3+ years of experience in e-commerce platforms, ticketing platforms, or merchant operations
Prior experience in Taiwan market operations preferred
Strong understanding of Taiwan consumer behavior and entertainment ecosystem
Passion for concerts, musical theatre, and idol culture
Fluent Mandarin; strong English reading and writing skills
Cross-cultural collaboration capability
Strong self-motivation and ability to work independently in a remote setup
Preferred Qualifications
Existing resources in ticketing or concert promotion
Experience building a market from 0 to 1
Direct ownership of GMV or revenue targets
