職位概覽 宴會經理負責協調酒店宴會期間所提供的服務。該職位管理部門的日常協調工作，並與團體及會議活動經理和廚藝總監進行有效的溝通，確保為客人提供卓越的宴會體驗。 職位敘述 1.

負責執行宴會廳內舉辦的活動及酒店的外燴服務。 2.

負責活動期間向顧客提供高品質的服務。 3.

聯繫不同部門和外部供應商，監控外部公司和合作夥伴（如音訊投影、花店、裝飾公司等）的服務品質。 4.

負責遵守並維護品質、設備和場地的衛生和安全標準。 5.

與宴會業務部門密切合作，預測和協調服務活動，確保與顧客提供個性化服務和高質量接待。 6.

執行並提議改進服務，發展部門的營業額和盈收。 7.

維持對酒店日常服務、活動、促銷和活動的最新了解，有效地向所有團隊成員通報和更新任何變更，以確保顧客獲得最新信息。 8.

確保所有團隊成員認識到富比士標準的重要性，以便提供卓越的審核和服務表現。 9.

分析來自直接反饋、意見卡或任何線上評論的客戶反饋，並提供戰略方向，以持續改進整體評分。 10. 授權團隊成員承擔責任，超越客戶期待。委派責任並期望能夠得到負責和定期反饋。 求才條件 1.飯店管理文憑/學士學位，專攻飲料服務/活動管理優先。2.有在豪華酒店/度假村擔任類似職位的經驗。3.工作酒類服務知識（即酒類服務）4.具HACCAP知識/認證者優先。5.良好的中英文書面和口語能力。6.熟練的計算技能（例如Microsoft Word）。 7.

需可合法在台工作的身份。 Position Overview The Banquet Manager is responsible for the coordination of services provided during hotel events.

The individual oversees and manages the daily coordination of the department through effective communication between Catering Sales Manager and Director of Culinary to deliver a stellar events experience for our guests.

The Role 1.

Is responsible for the operational organization of the events that take place in the exhibitions as well as external events organized by the hotel.

2.

Responsible for the quality of service and services delivered to our customers during events.

3.

Liaises with different department and external vendors, monitors the service quality of external companies and partners (Audiovisual, Florist, Decorator, etc.).

4.

Responsible for the quality of the maintenance, the respect of the standards of hygiene and safety of the equipment and the premises of its service.

5.

Works closely with the catering department to anticipate and coordinate the activity of the service to ensure quality reception and a personalized service with our customers.

6.

Enforces and proposes the creation to improve the services and to develop the turnover and the profitability of the service.

7.

Maintain an up-to-date knowledge of the hotel daily services, activities, promotion, and event.

Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information 8.

Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance.

9.

Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.

10. Empower team members to take ownership and responsibility in going beyond to exceed guest expectations.

Delegate responsibility and expect accountability and regular feedback.

Talent Profile 1.

Diploma/ Bachelor's degree in Hospitality Management, specializing in beverage service/events management is of advantage.

2.

Experiences in similar role at luxury hotels/resort.

3.

Working alcohol service knowledge (i.e.

wine service) 4.

Knowledge / Certification in HACCAP is of advantage.

5.

Good command of written and spoken English and Mandarin.

6petent computing skills (e.g.

Microsoft word).

7.

Can legally work in Taiwan.