職位概覽 公清主任致力於為顧客提供嘉佩樂最高標準的奢華舒適體驗。負責公共區域的維護和清潔並確保其符合酒店的最高標準。 職務敘述 1.提供最高品質的舒適度，傳達嘉佩樂品牌、價值和願景，為顧客和團隊成員創造令人讚嘆的體驗。 2.負責制訂酒店公共區域和後勤區域的清潔標準。 3.負責評量公清員的表現，分配每日職務、管理、培訓和指導，以確保符合酒店所規定的最高清潔標準。 4.定期進行庫存盤點，以確保備品充足且各項設備皆良好維護，從而大幅提升營運效率。 5.確保儲藏室保持整潔。各項清潔設備、用品和化學物均有確實標示以正確使用及儲存。 6.確保所有團隊成員充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 7.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 8.鼓勵並建立正向的工作環境，為團隊成員提供支援。指導公清員並提供建設性回饋以提升其工作表面。 9.解決同事的困擾並建議提升效率的方法。 10.營造良好的工作環境，並定期檢查確保同仁滿意。在團隊內維持緊密的工作關係，對於良好表現給予讚美和鼓勵。 11.賦予團隊成員自主權和責任感，以超越顧客的期望。分派任務並期望責任制與定期回饋。 12.向房務協調員回報所負責樓層中發現的任何問題、損壞或故障。追蹤維修工單狀態，確保問題已解決並確實更新客房狀態。 13.處理並排解顧客抱怨，在系統內登錄顧客意見回饋，確保及時解決問題及回報補償措施。 14.嚴格遵守酒店所制定的工作場所安全和保障規定。 Position Overview The Public Area Supervisor is dedicated to providing the highest standard of Capella in the curation of a luxury comfort experience for all guests.

The individual is responsible for the upkeep and cleanliness of all guest areas and ensures that they meet the highest standards of the hotel.

The Role 1.

Provide the highest level of guest comfort and ensure the delivery of the Capella brand, values, and vision, to create an amazing experience for our guests and team members.

2.

Responsible for the cleanliness standards of the public guest area and the back-of-house area of the hotel.

3.

Responsible for the performance of the Public Area Attendants by coordinating the daily tasks, and providing supervision, training, and guidance to ensure the highest level of cleanliness according to the hotel's standards.

4.

Maximises operational efficiency by performing timely inventory checks to ensure adequate supplies and that equipment is well-maintained and in good working condition.

5.

Ensures that the pantry is kept clean and always organized.

All cleaning equipment, supplies, and chemicals are properly stored, handled, and correctly labeled.

6.

Ensure all team members recognize the importance of Forbes standards to deliver excellent audit and service performance.

7.

Maintain an up-to-date knowledge of the hotel's daily services, activities, promotions, and events.

Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.

8.

Provides support to team members by establishing and encouraging a positive and harmonious work environment.

Mentors and offer guidance to Attendants through constructive feedback to improve performance.

9.

Addresses team members' concerns and suggests initiatives to improve operational efficiency.

10. Foster a positive working environment for all team members and check in regularly to ensure team members' satisfaction and maintain strong working relationships within the.

Give praises and encouragement for good performances.

11. Empower team members to take ownership and responsibility in going beyond to exceed guest expectations.

Delegate responsibility and expect accountability and regular feedback.

12. Report any issues or damages and breakdowns found on the assigned floors to the coordinator.

Follow up with the work order status to ensure that the issue is resolved and update guest room status accurately.

13. Handle any service 'Glitches' and report them under the appropriate system, resolve the issue, and ensure that corrective actions and service recovery follow-ups are actioned upon on time.

14. Establishes and maintains strict compliance with workplace safety and security policies set by the hotel.