職位概覽 業務經理負責帶領及管理各項與企業銷售業務和市場相關的業務行為。該職位為企業客戶的聯絡窗口，全力貢獻以增加業務，確保各項業務行為皆符合銷售策略，並滿足個人及酒店的業績分配與目標，以提高利潤。 職位敘述 1.規劃和管理國內和海外各企業客戶的業績目標。 2.根據業務總監及行銷業務副總經理的指示，制訂針對業務範圍內的各家企業與會展業務、協會和婚禮策劃的銷售行動計劃。 3.透過與知名客戶發展並維持良好關係來產生業務，強化公司的潛在收入，主動判別並招攬新業務，以實現個人和酒店業績目標。 4.開發建立目標市場內的關係，以加強並擴大客戶群以獲得銷售機會。 5.維護企業/聯絡人資料、重要資訊和銷售活動。確保及時更新各項資訊並安全保存。 6.搜尋並更新市場趨勢、競爭對手、客戶和顧客等相關知識。針對競爭對手的優勢和劣勢進行分析、實行業務計畫以獲得更高的市場占比。 7.確保銷售方案內包含餐飲、宴會、SPA及各項酒店服務。 8.協助達成年度營運目標，以滿足並超越預算預期。透過增加收入、控制開支並為業主和酒店提供投資回報來確保成功的績效。 9.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 10.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 11.賦予團隊成員自主權和責任感，以超越賓客的期望。分派任務並期望責任制與定期回饋。 求才條件 1.銷售和行銷管理學士學位或同等學歷。 2.有在豪華酒店/度假村擔任類似職位的經驗。 3.優秀的銷售技巧和對銷售流程的理解。 4.優秀的普通話和英語書面和口語能力。 5.強大的分析能力，能夠制定和審查報告（包括收入管理）並確定其他提高業務水平的機會和方法。 6.系統知識（PMS和S& C Opera）和軟體知識（Microsoft Office等）。 7.

需有合法在台工作的身份。 Position Overview The Sales Manager is responsible for leading and managing all sales activities pertaining to corporate sales accounts and markets.

The individual acts as the point of contact for corporate sales clients, highly contributing to business generation, ensuring that all direct sales activities align with the Sales strategies and that both individual and hotel's quotas and goals are met to maximize profit generation.

The Role 1.

Plans and manages sales goals for all corporate accounts, both local and overseas.

2.

Develop sales action plans to target corporate and MICE business, associations and wedding planners in the assigned area as discussed and instructed by Director of Sales and EAM of Sales & Marketing.

3.

Proactively identify, qualify, and solicit new business to achieve personal and hotel revenue goals by building network and relationships with higher-profile clientele to generate sales leads, optimizing potential revenue for the company.

4.

Develop relationships within target market community to strengthen and expand customer base for sales opportunities.

5.

Maintains an updated company/contact profile, key information and sales activities.

Ensuring that all information should be updated on a timely basis and kept securely.

6.

Develop and maintain knowledge of market trend, competition, clients and guests.

Perform competitive analysis on competitor's strengths and weaknesses to implement sales projects to gain higher market shares.

7.

Ensure sales activities focus on all facilities including Food and Beverage, Catering, Spa, inclusive of all experiences.

8.

Assist in achieving the annual operating budget to meet and exceed budget expectations.

Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the property owner and the hotel.

9.

Maintain an up-to-date knowledge of the hotel daily services, activities, promotion, and event.

Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.

10. Handling complaints and resolving service 'Glitches', keep a record of all feedback under the appropriate system.

Ensures that the issues are resolved in a timely manner to guests' satisfaction.

11. Assists the higher management in updating the Standard Operating Procedures in accordance with the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.

Talent Profile 1.

A Bachelor's degree in Sales and Marketing Management or equivalent.

2.

Experiences in similar role at luxury hotels/resort.

3.

Excellent selling skills and understanding of sales processes.

4.

Excellent command of written and spoken Mandarin and English.

5.

Strong analytical skills to develop and review reports (including Revenue Management) and determine other opportunities and ways to increase business levels.

6.

Systems knowledge (PMS and S& C Opera) and software knowledge (Microsoft Office, etc.).

7.

Can legally work in Taiwan.