職位概覽 訂房經理負責監督客房預訂、房間預留及團體市場代碼的準確性。向新員工傳達公司的價值觀和企業文化，並審查和實施新的訂房流程。負責協助管理層在培訓、排班、評估、輔導、紀律處分、激勵和教練員工方面；在訂房部門擔任角色。在市場銷售總監缺席時，協助收入管理和其他管理職責。 職位敘述 1.

監督和管理訂房的日常運作，並確保所有團隊成員遵守飯店制定的服務標準、部門政策和操作程序。 2.

了解飯店日常服務、活動、促銷和活動的最新資訊。就任何變更向所有團隊成員進行有效溝通和更新，以確保客人收到最新資訊。 3.

確保所有團隊成員都認識到富比世標準對於提供卓越審計和服務績效的重要性。 4.

分配並確保工作任務按時完成並符合適當的品質標準。 5.

與其他部門保持牢固的工作關係，確保營運問題有效溝通，成為部門間協作和支持的榜樣。 6.

賦予團隊成員主動權和責任感，超越賓客的期望。委派責任並期望問責制和定期回饋。 7.

向上層管理人員傳達指定 VIP 預訂的訊息，包括 VIP 姓名、公司和職位。 8.

遵循「追加銷售」技術和銷售策略，以最大限度地提高營收。 9.需有合法在台工作的身份。 Position Overview Reservations Manager is to oversee accuracy of room blocks, reservations, and group market codes.

Communicates company values and culture to new employees and reviews and implements new Reservations procedures.

Is responsible to assist management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role for the Reservations Department.

Assists with Revenue Management and other Managerial duties in the absence of the Director of Sales and Marketing.

The Role 1.

Oversees and manages the daily operations of the Reservations Department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.

2.

Maintain an up-to-date knowledge of the hotel daily services, activities, promotion, and event.

Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.

3.

Ensure all team members recognizes the importance Forbes standards as to deliver excellent audit and service performance.

4.

Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

5.

Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support 6.

Empower team members to take ownership and responsibility in going beyond to exceed guest expectations.

Delegate responsibility and expect accountability and regular feedback.

7.

Communicate information regarding designated VIP reservations, including VIP name, company, and title to upper-level management.

8.

Follow "up selling" techniques and sales strategies in order to maximize property revenue.

9.

Can legally work in Taiwan.