Associate, Service Delivery Manager, Tech COO, T&O-(WD70901)Business Function: Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Description Accountable for the department’s project delivery and operation, to ensure client requirements, good quality project handover as well as budget and schedule are met.

Point of escalation for clients Source of guidance and mentoring for fellow colleagues in relation to project delivery and operation while holding service delivery leads accountable for their commitments,resolving any outstanding issues faced in the course of projects Developing service delivery unit members in both soft and hard skills.

Take a continuously approach in improving the quality, process and morale of the service delivery unit.

Develop and manage stakeholders’relations, both internal and external, to enable the projects’ success Works as part of the group to improve the overall productivity, welfare and innovation for the department.

Support solution’s department in providing inputs and advise on operational details.

Requirement: At least 3 years of project management experience in delivering and supporting IT systems.

Implemented at least 2 full cycle (initiation to commissioning) of on-premise system.

In-charge of at least 2 maintenance projects for at least 12 months each (can be concurrent)At least 1 project delivered via Agile Scrum Implementation and/or maintenance of a Government of Singapore ICT project is an added advantage.

Primary Location: Taiwan Job: COO Office/Business Mgt & Support Schedule: Regular Employee Status: Full-time: Job Posting: Nov 21, 2024, 7:32:17 PM