Major responsibilities: * To build 360 ° joyful customer experience, assist Managing Director to engage all departments, to execute CX strategy omnichannel.

* Implement the standard of customer experiences omnichannel, propose and execute the store action plan after observing as customer point of view.

* Assist Managing Director to coach and influence the retail in their service competences and mindset.

* Coordinate the actions of improvement through Service Excellence (Mystery shopper survey), monitoring of customer claims and services key issues.

* Share the best practices and harmonize the customer experience with retail stores.

* Define and implement standards/procedures for ensuring optimal customer experience.

* Conduct surveys to gather information on customer opinion of rendered services.

* Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries.

* Oversee the restructuring of an organization into a customer-focused establishment.

* Prepare and manage annual budgets in achieving set objectives and goals.

* Conduct studies and research to discover new techniques necessary for improving customer experience.

* Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations Requirements & Capabilities: * Bachelor degree required.

* At least 3 years retail and in-store experience, understand store daily operation, business model.

* Strong communication and execution skill.

* Excellent English communication skills in both verbal & written.

* Familiar with office software, excel and PPT are in advantage.

* Strong sense of ownership and accountability, self-driven initiative and willing to learn and grow.