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Customer Service Representative, Taiwan

Taiwan, New Taipei City, Taiwan
發表 2024-05-16
過期 2024-05-22
ID #2157335578
Free
Customer Service Representative, Taiwan
Taiwan, New Taipei City, Taiwan,
發表 May 16, 2024

描述

Essential Functions & Accountabilities Provide quality service and support to all designated customers and handle customer service routines (all order to delivery process) in an appropriate manner.2.

Patiently/politely answer phone inquiries & solve customer’s problem via e-mail/phone in a prompt/enthusiastic manner3.

Promptly respond and resolve customer/consumer complaints4.

Communicate and coordinate with internal parties: logistics, sales, marketing, financial and any other department to follow up daily order’s relevant issues5.

Customer demand management To execute contract business terms validation process to ensure order book authenticity and negotiate with customers for any deviation To drive demand and supply management including order change management with customer and logistics to enhance service level and on time delivery6.

Provide value added service solution according to customer’s specific requirements, deep dive the root cause to provide better solution which may exceed customer’s expectation7.

Support and keep team reports on monthly basis according to manager’s requirement8.

Escalate issues and come out solution with sufficient data analysis support9.

Major project support and implementation function in the team10.

Arrange team or group discussion and meeting as per business requirement.11.

Coordinate and cooperation with team members and able to assist each other during travel/vacations, as well as be back up once required12.

Support and Assist dept.

Manager for the dept.

tasks as well as willing to be key team members13.

Able to take additional responsibility upon assignment from dept.

Knowledge, Skills and Abilities1.

Well Communication skills.

The main skill lies in their ability to communicate well with customers from different backgrounds.2.

Able to work proactively and independently.3.

Willingness to learn and take on additional responsibilities to build current skill sets and gain knowledge.4.

Ability to understand, apply, and explain company policies and procedures.5.

Knowledge of using Oracle/SAP ERP systems.6.

Familiar MS office operation, data analysis, and sensitive to daily operation numbers.

Work Environment : Zhong Ho warehouse Experience1.

Requires 3+ years of relevant experience in CS operation.

職位詳情

工作類型: 全職
合同類型: 永恆的
薪酬類型: 每月
職業: Customer service representative

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