Overview & Responsibilities Internal Operations Research item requirements in ERP, Lotus Notes or other information sources and calculate costs and prices for quotations and orders with support from internal customers such as Finance, Logistics, Sales & Japan/USA service parts Coordinate with Japan & USA service parts teams to obtain internal inter-company quotations and clarifications for on-shore inquiries.

Coordinate with Singapore, Japan & USA service parts teams to obtain external customer quotations and clarifications for off-shore inquiries.

Consult with both internal and external customers to resolve questions, concerns and disputes.

Enter service parts quotations and orders into Elliott CRM & ERP systems.

Identify & ensure that commercial terms are met (i.e.

Letters of Credit deadlines, shipment preferences, lead-time commitments.

Review and resolve any technical and commercial discrepancies in customer purchase orders in consultation with Sales.

Prepare Order Acknowledgements.

Prepare Purchase Requisitions and send to Logistics / Purchase for Service Parts PO execution.

Effective use of the CRM and ERP system to efficiently service customer needs.

Coordinate delivery schedule with factory and arrange the shipment to customer.

Maintain records of Service Parts activity and business for both on-shore and off-shore quotations.

Emergency and after hours phone coverage.

GS Sales Support Provide Service Parts quotations and necessary clarifications to Sales in response to customer inquiries via telephone, fax and email.

Review and firm up Commercial terms in consultation with Sales & Management as per Company guidelines.

Interaction with Elliott Group aftermarket sales to our customers, sales representatives, agents, etc.

to insure healthy customer relationships.

Assist all other sales personnel as required.

Customer Support Provide necessary technical and commercial clarifications to customers, as may be necessary.

Assist customers with basic parts requirements for normal apparatus maintenance.

Recommend stock levels for critical components.

Conduct follow-up with customers on all quotations not pursued by the field sales force, and provide status reports as required.

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