工作內容
Introduction to the job
IT is striving for operational excellence by implementing extensive improvement
programs to boost quality and reliability, to reduce costs and to minimize risks into
our day-to-day operations. This means that the demand is high, also for our
employees despite that ASML offers an environment with unique possibilities to
learn, to grow and to develop skills and careers in multiple domains.
Role and responsibilities
• Execute global End User Services projects in Asia region
• Manage end user services, including end-point devices,
telecommunication, printing, audio and video solutions, ABW (activitybased workplace) environment (monitor arms and docking) and virtual
desktop, mobile phone service
• Tightly working with Asia Infra Manager for back end infrastructure
affecting front end services
• Pro-active communication to regional stakeholders on global project
initiatives, status, and roadmap (travel required)
• Keep abreast with latest technology developments, relevant literature,
means and methods
• Control financial budget and forecasting
• Adopt best practices for IT Service Management processes
• To be a change agent to lead process improvement and Agile
transformation
Education and experience
Bachelor’s degree in business, IT, finance or a related field
Possessing an MBA degree a plus
• At least 7 years’ experience as IT Manager and 10+ years of experience in
other business and IT roles
• Experienced in managing service desk in multi-national corporations
• Knowledge on ITIL and Agile way of working highly desired
• Previous Hands-on experience as service desk technician a plus
• Familiar with endpoint technology, cloud computing and Microsoft
solutions – Microsoft , audio/ video solutions
• Experience within a similar industry (semiconductor, aviation, railway or
space) is a plus.
• US or Europe working experience is strong plus
Skills
To thrive in this job, you’ll need the following skills:
• Excellent English language proficiency is a MUST
• Good communication and presentation skills
• Good team player with strong leadership skills
• Ability to balance between long term vision and act now
• Acts decisively and leads projects to results. Is pro-active and takes
initiative also beyond own area of expertise;
• Takes responsibility and demonstrates ownership. Understands and
consistently questions the status quo and analyzes existing processes for
improvement based on knowledge and experience;
• Thinks broadly and is able to see the big picture. Thinks beyond own
organization in order to leverage new insights; takes on a holistic
perspective on issues and considers user community in doing so;
• Ability to formulate clear expectations and delegate tasks in a systematic
way according to individual capacity and capabilities and potential;
• Ability to evaluate team behavior at all levels. Selects the right team
members and develops, engages and coaches in a goal-oriented way to
fulfill individuals’ needs and achieve team goals;
• Communicates clearly, concisely and directly to peers, users as well as
managers. Listens actively, shows empathy in dealing with others and
strives to achieve a shared understanding of own and others‘ tasks, issues
and goals. Strong stakeholder focus and excellent communication and
presentation skills;
• Verbal and non-verbal communication transmitting a sense of urgency, to
be on top and in control;
• Ability to apply process thinking, process design and process improvement
methodologies to generate significant, measurable benefits;
• Open minded, creative when handling problems independently,
commitment and flexibility. Practical and being able to think outside of the
box.
• Manages criticism, shows convincing behavior and strong change
management;
• Good customer focus and customer facing skills
• Project management training/experience/certification
• Out-going personality with people networking skills, ability to influence
without power
歡迎 所有求職者
工作資訊
要求條件
公司福利
法定項目：
勞保、健保、加班費、週休二日、陪產檢及陪產假、育嬰假、生理假、特別休假、產假、產檢假、員工體檢、勞退提撥金、職災保險、哺乳室福利制度：
更多說明：
我們的精英工程師團隊不斷在科技上尋求創新突破，挑戰科技極限。如果你擅長解決複雜的科技難題，挑戰物理法則，也具備清晰的思維能夠克服危機，歡迎你加入 ASML 的行列。ASML 提供的是一條長遠的職涯規劃，讓公司同仁都能在一個重視永續學習，鼓舞的企業文化，和優渥的福利環境中工作成長。在ASML我們有：
■ 開放的企業文化
■ 不拘形式的工作環境
■ 簡單的企業組織結構
■ 新穎的硬體設施
■ 我們著重人才成長與發展
■ 我們能拓展國際視野，與來自不同國家背景的同仁共事
1. 優渥的薪酬
■ 保障年薪14個月，績效獎金平均5個月起：客戶支援工程師碩士新鮮人年薪起薪-萬，加計輪班津貼薪水上看萬
■ 年度調薪優於業界：每年依公司總體營運、員工績效，及與高科技標竿企業競爭力評估，進行優於業界平均的年度調薪，並適時因應市場狀況主動額外調薪
■ 員工認股計畫，首年保證獲利20％：入職即享最高10％年薪的認股計畫，持有一年後公司直接給予購入價20％的現金。員工更可享有年度高額配息與股價漲幅獲利。
■ 優秀人才留任獎金及獎勵計畫
■ 員工推薦獎金35,元
2. 完善的福利
■ 勞保與高額團保％由公司給付，家人同享公司團保福利
■ 彈性工時與每周二日在家上班
■入職即享10天特休，每年10-30天的特別休假，不放假紀念日給予彈休，帶薪事假14天、帶薪病假30天(全薪14天，半薪16天)，年更新增1天個人週年紀念假
■ 產假14週，陪產假10天
■ 提供免費中/西式、低GI午餐，全天候供應研磨咖啡、牛奶、茶包
■ 免費定期年度健康檢查、體適能檢查
■ 旅遊津貼、中秋端午禮金每年約30,元；另有生育補助、結婚/喪葬津貼、特約廠商優惠等
■ 提供員工急難慰問金
■ 員工年資獎
■ 健保、勞保退休金提撥
3. 免費且豐富的學習資源
■ 為新人打造為期一年的STAR Program，快速認識ASML、適應公司文化、跨部門互動、了解自我與學習職場必備溝通技能
■ 視職務需要安排ASML原廠技術培訓，受訓地點有台灣、荷蘭、美國等先進國家
■ 員工可視個人學習需求，免費提供關鍵職能課程，提升員工跨部門溝通合作力、個人領導力、工作效率、專案管理、管理領導、英文等能力
4. 多元的發展
■ 以內部的職能發展系統為輔助，員工與主管定期共同討論自主式發展行動計畫(Development Action Plan) ，制定短期與中長期的發展與學習規劃
■ 提供多元的職涯發展路徑，透過職涯發展系統幫助員工探索職務技能需求與職能落差，並建議發展方向
■ 提供透明的內部職缺資訊，全球16個國家職缺開放輪調或轉職
5. 友善的職場
■ 女性親善：女性帶薪生理假、孕婦專屬車位、舒適且私密集乳空間、同仁陪產假，及女性支援團體
■ 健康生活：
* 駐場護士與每月醫師駐診
* 健康講座
* 健康生活點數
■ 紓壓設施：
* 設有健身房、韻律教室、咖啡廳，提供專業瑜珈/韻律課程
*不定期提供免費肩頸按摩
■ 員工協助：專業外部諮詢機構提供員工身心及工作諮詢
■ 豐富活動：
* 福委會舉辦之多元化活動與社團
* 額外提撥“Great Place to Work” 經費，規劃野餐、音樂會、棒球日等各式活動，開放眷屬參加
* 舉辦各式慈善/社區服務活動，開放眷屬參加
■ 安心差旅：提供國內外優質星級差旅飯店供選擇，提供保險及海外急難救助計畫
■ 交通接駁：
* 提供交通津貼
* 提供交通車往返台北/林口/新竹地區 注意！福利項⽬可能依不同職缺有所不同，實際職缺福利請依⾯試時與公司⾯談結果為準
