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Isc Operational Care Specialist, Taipei

發表 2024-07-08
過期 2024-08-08
ID #2233161966
Free
Isc Operational Care Specialist, Taipei
Taiwan, 台北, 台北,
發表 July 8, 2024

描述

JOB DESCRIPTION You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.

Your Role You are responsible to support our customers by providing helpful information, answering queries + resolving complaints.

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

Your Responsibilities • To qualify + enter customer orders into the operational execution process.• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.• To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.• To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.• To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.• To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.• To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).

Your Skills and Experiences • Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success.• You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.

職位詳情

工作類型: 全職
合同類型: 永恆的
薪酬類型: 每月
職業: Isc operational care specialist

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