Description : Details of the Division and Team: Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals.

Operations set the direction and manage performance to bank targets with a focus on continual performance improvement.

Work includes: Identifying and prioritizing product and service improvement opportunities and creating plans for implementation, utilizing comprehensive knowledge of the company's internal operations to develop forward-looking focus for business, supporting bank strategy, proactively identifying and managing areas of risk, maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions, communicating changes to operational requirements and their impact on relevant processes and controls What we will offer you: A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace.

That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect: Annual health checkup – cost borne by company (once a year) (above 40years old is TWD10,000 & less than 40 years old is TWD5,000)EAP – free and confidential counseling, online work-life resources Annual leaves entitlement Better Maternity leave Your key responsibilities: Take responsibility for transaction processing with off-shore operations team and follow-ups to ensure the transaction is completed within SLA.

Perform scanning and uploading of documents to off-shore operations team Handling walk-in customers in a professional manner Work closely with internal stakeholders including offshore operations team, Product Management, Trade Service, Sale in processing new structured deals and new initiatives of the Bank Comply all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs Identify and escalate any operational, regulatory and other risks to line manager in timely manner; contributes to the development and implementation of mitigation or control solutions Obtain appropriate transactional approval in accordance with the approval procedures.

Ensure continuous process efficiency and performance improvement.

Provide periodic reviews of the of operational processes within own area of responsibility to identify opportunities to improve efficiency and performance.

Cooperate with IT and project team in implementing operation systems.

Challenges and seeks alternative means to reduce cost & mitigate risk.

Builds best practices organization and operation models to achieve team goals.

Other basic admin duties Your skills and experience: Minimum 2 years of experience in banking industry covering Trade Finance products including Letters of Credit, Documentary Collection, Guarantees and Financing Products.

Background and work experience in Operations is desirable.

Strong organizational skills and attention to details are required.

A self –motivated, energetic, and able to work independently.

Confident, and enjoy working in a performance driven culture.

Good communication skills both verbal and written.

Good interpersonal skills and a communication skill.

A demonstrated commitment to high professional ethical standards and a diverse workplace Excels at operating in fast pace, community environment.

A strong team player, open to direction and collaborative work style and commitment to get the job done.

Proficiency in MS office applications How we’ll support you: Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs Training and development to help you excel in your career