Tw - Corporate Services Officer - Post Language/community Liaison Officer & Deputy Itso, Ao, Taipei

發表 2024-07-04
過期 2024-08-04
ID #2225229309
Tw - Corporate Services Officer - Post Language/community Liaison Officer & Deputy Itso, Ao, Taipei
Taiwan, 台北, 台北,
發表 July 4, 2024


The British Government is an inclusive and diversity-friendly employer.

We value difference, promote equality and challenge discrimination, enhancing our organisational capability.

We welcome and encourage applications from people of all backgrounds.

We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law.

We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category Foreign, Commonwealth and Development Office (Operations and Corporate Services) Job Subcategory Community Liaison Job Description (Roles and Responsibilities) Main purpose of job: The successful candidate will act as an advocate for and provide support to UK-based staff and families coming to Taipei either on full postings, temporary duties or language training (with some going to other Posts in the region) and on family and community issues, primarily in the areas of information gathering, welfare and communication.

The candidate will also support the ITSO on IT processes and the wider Corporate Services Team on protocol, finance and cross-Post events.

Roles and responsibilities / what will the jobholder be expected to achieve?: Post Language Officer 30%Manage the pipeline of future UKB Officers coming to Taipei for long-term language training (6-9 months).

Work closely with Corporate Services Officer on protocol/visa/entry requirements Liaise closely with Language Team in London to confirm entitled hours, training schedules and materials.

Liaise closely with local language service provider to ensure teachers available, provide details of learning needs and ensure standards met. UKB Officers, spouses and partners are entitled to optional language training – ensure that they are aware of available choices, including Ministry of Foreign Affairs classes Raise requisitions for all Language Training related activity Community Liaison Officer 30%Provide support to UK-based officers, spouses and partners from all UK Government departments represented at the British Office on arrival, help in settling at Post and lead on pre-arrival, arrival and departure briefings.

Continued support throughout posting where proportionate and needed.

Act as point of contact for UK spouses and partners who wish to raise issues with JLL or Corporate Services. Maintain and update CLO Welcome Pack.

Co-ordination of Post Report, Post Fact Sheet and Geographical Expenditure Guide.

Filing of COLA (working with CSSO/Drivers) and Spouse/Partner returns to London Information gathering and liaison for UK Officers and families: o on housing and education provision, including visits to new schools and review of approved schools;o also to provide information regarding life in Taipei and Taiwan (e.g.

medical care, access to services, travel etc), particularly for non-Mandarin speakers; and o support to single or unaccompanied officers given the particular challenges of being posted overseas without family.

Deputy ITSO 30%Provide support to the ITSO.

Act as a point for IT users in the Office on IT related queries and responding accordingly. Liaise with London Helpdesk to resolve IT issues when necessary. Support IT infrastructure management and upkeep of systems, network and application support. Maintain Office’s IT infrastructure, reporting incidents and degradations in performance to Helpdesk via the Service Now portal. Induction of newly appointed staff (shared with ITSO) and ad hoc IT training.

Maintain up-to-date Post Information Asset Register (IAR) to ensure that information assets are managed in accordance with official policy and guidance.

Manage and support rollout of new centrally designed computer-based programmes.

Stakeholder engagement with local telecom, IT suppliers. Procurement Officer/ Requisitioner 5%Team Support 5% Assist other members of the Corporate Services team with Post wide events and as required. Participate in post crisis activity. Resources managed (staff and expenditure): 1 x S1 Driver Essential qualifications, skills and experience Able to organise workload to meet the needs of newly arriving officers, their partners and families in an empathetic, timely and effective way Confident in working independently, escalating as required Ability to manage detailed and sometimes ambiguous processes Commitment to customer service IT Skills (Basic knowledge of network infrastructure and Windows Suite)Language requirements: Language: Mandarin/English Level of language required: Fluent spoken and written Desirable qualifications, skills and experience Experience of and understanding about living overseas, empathy for newly relocated officers and families Prior experience of managing the relocation of staff and their families Experience of maintaining IT systems and troubleshooting user queries Required behaviours Making Effective Decisions, Managing a Quality Service, Seeing the Big Picture, Working Together Application deadline 25 July 2024 Grade Administrative Officer (AO) Type of Position Full-time, Permanent Working hours per week 40 Region Asia Pacific Country/Territory Taiwan Location (City) Taipei Type of Post British Office Number of vacancies 1 Salary Currency TWD Salary TWD 63,514 Start Date 16 September 2024 Other benefits and conditions of employment Working at the British Office Taipei will give you an excellent opportunity to develop professionally.

You will be given considerable autonomy to own your portfolio of work, empowered by managers to build professional networks with external partner organisations, reporting to seniors and with opportunities to prioritise your own development. We offer: A broad learning and development offer, with funding to support staff to build skills in relevant areas.

This includes secondment opportunities as well as emerging leadership courses and role-specific L&D. 13.5 month payment in December (pro-rated based on start date) and subject to statutory payroll deductions Access to a global network of experts Opportunities to travel Annual leave starting at 18 days with one additional day added each year up to maximum of 30 days (in addition to UK and Taiwanese national holidays) Centrally located office, with a modern, spacious and well-lit working space.

Options for flexible working where necessary – e.g.

working from home. Reasonable working hours and respect for your work/life balance.

Learning and development opportunities (and any specific training courses to be completed): Jobholder is entitled to access all learning and development opportunities available for the job grade AO which includes FCDO Diplomatic Academy as well as competence-based training at post.

Develop regular external contact with figures in Taiwanese government; A modern, environmentally aware working environment in the centre of Taipei; senior management team committed to achieving a healthy work-life balance for its employees. Employment offers are subject to successful clearance of pre-employment checks.

Staff recruited locally by the British Office are subject to Terms and Conditions of Service according to local Taiwan employment law.

Candidates must have the correct permit to work in Taiwan in order to apply.

No accommodation or relocation expenses are payable in connection with this position.

You must have or be able to obtain correct permit to work or work authorisation in Taiwan in order to apply.

Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Working patterns: Working patterns: British Office Taipei has a strong commitment to work/life balance.

Standard office hours are 9.00-17.00 with flexi-hours possibility within the opening hours 8.30-18.30.

We also have mobile technology and offer hybrid working with remote working days to be agreed with line managers.


工作類型: 全職
合同類型: 永恆的
薪酬類型: 每月
職業: Tw - corporate services officer - post language/community liaison officer & deputy itso, ao

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