職位概覽 西餐廳經理負責監督餐廳的相關財務營收及服務品質，維持並控管餐飲的服務及維護顧客關係。協助餐飲副總完成酒店開業相關規劃及人員招募面試。 職位敘述 1.確保並提供完美、高檔、專業和一流的賓客服務體驗，作為所有餐飲餐廳相關事宜的榜樣和專業知識。 2.監督和管理指定餐廳的日常運營，並確保所有團隊成員遵守飯店制定的服務標準、部門政策和操作程序。 3.了解競爭市場的最新趨勢，協助餐飲副總與行政總廚制定服務和菜單定價策略。 4.負責及時更新開發服務的行銷工具（如菜單、特色活動等）。 5.負責向管理階層準確報告財務和預算（例如財務目標、損益、預算、成本管理等）。 6.隨時了解飯店日常服務、活動、促銷和活動。就任何變更向所有團隊成員進行有效溝通和更新，以確保顧客收到最新資訊。 7.處理客訴並解決服務缺失，使用系統記錄所有回覆。確保問題及時解決，讓顧客滿意。 8.確保所有團隊成員認識到富比士標準對於提供卓越稽核和服務績效的重要性。 9.主動辨識團隊成員的訓練需求，確保能力提升及績效改善。 10.保護顧客和同事的隱私和安全。 求才條件 1.

擁有餐飲或餐廳管理專業文憑/學位者優先。 2.

2-3年之前在豪華飯店/度假村擔任類似角色/能力的經驗。 3.

POS系統（例如MICROS）的使用知識。 4.需有合法在台工作的身份。 Position Overview The Western Restaurant Manager oversees all facts of the restaurant.

The manager must maintain and control a high level of guest service.

Assist EAM of F& B to set up the restaurant policy and recruitment.

The Role 1.

Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all F& B restaurant related matters.

2.

Oversees and manages the daily operations of the designated restaurant and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.

3.

To keep up to date with the current trends in the competitive market and assist EAM of F& B and the Executive Chef in the development of the service and menu pricing strategies.

4.

Is responsible for updating and development of the marketing tools of the service (e.g.

menus, special events etc.) in a timely manner.

5.

Is responsible for the accurate financial and budget reporting to the management (e.g.

financial objectives, P& L, budgeting, cost management, etc.).

6.

Maintain an up-to-date knowledge of the hotel daily services, activities, promotion, and event.

Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.

7.

Handling complaints and resolving service 'Glitches', keep a record of all feedback under the appropriate system.

Ensures that the issues are resolved in a timely manner to guests' satisfaction.

8.

Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance.

9.

Proactively identify training needs of team members to ensure enhancement and performance improvement.

10. Protect the privacy and security of guests and coworkers.

Talent Profile 1.

Diploma/Degree in Hospitality specializing in Food and Beverage or Restaurant Management is preferred.

2.

2-3 years prior experience is similar role/capacity at luxury hotels/resorts.

3.

Working knowledge of POS systems (e.g.

MICROS). 4.

Can legally work in Taiwan.