About Our Client The brand has built a strong reputation for creating stylish and durable shoes that cater to a wide range of customers, from young professionals to older generations, and prides itself on using high-quality materials and innovative techniques to produce shoes that offer both elegance and practicality.

Job Description Strategic Leadership: Developing and implementing business strategies, plans, and policies that align with the company's goals.

They work closely with the CEO and other executives to set the direction for the company.

Operational Oversight: Managing the day-to-day operations of the company to ensure efficiency and effectiveness.

This includes overseeing departments such as production, sales, marketing, finance, and human resources.

Performance Management: Monitoring and analyzing the performance of various departments, ensuring that they meet their targets and contribute to the company's overall success.

The GM/COO is responsible for identifying areas for improvement and implementing necessary changes.

Financial Management: Overseeing the company's financial health by managing budgets, forecasts, and expenditures.

The GM/COO ensures that the company operates within its financial means and maximizes profitability.

Team Leadership: Leading and mentoring a team of executives and managers, fostering a culture of accountability, collaboration, and continuous improvement.

The GM/COO is also involved in recruitment, development, and performance evaluation of key personnel.

Process Improvement: Identifying and implementing operational improvements to increase productivity, reduce costs, and enhance quality.

The GM/COO ensures that processes are streamlined and resources are used efficiently.

Risk Management: Identifying potential risks to the company's operations and developing strategies to mitigate them.

This includes ensuring compliance with regulations, managing supply chain risks, and preparing for unforeseen challenges.

Stakeholder Communication: Acting as a liaison between the CEO, board of directors, and other stakeholders.

The GM/COO communicates the company's operational status, challenges, and opportunities, ensuring alignment with overall business objectives.

Customer Focus: Ensuring that the company delivers high-quality products or services to meet customer expectations.

The GM/COO often works to improve customer satisfaction and drive growth through customer-centric strategies.

Innovation and Growth: Leading initiatives for innovation and business expansion, exploring new markets, products, or services to drive growth.

The GM/COO plays a key role in the company's long-term strategic planning.

The Successful Applicant Over 10 years working experience in retail management as Sales Director, Sales VP or higher position Familiar with brand innovation and willing to engage in transformation Passionate in shoes category and driving sales