職位概覽 水療與健身房經理為客房部門領導階層的一部分。負責管理、領導和開發水療與健身房業務，制定策略決策，為顧客提供一系列奢華產品、服務和設施。 協助客房部總監規劃及設定酒店開業相關事宜。 職位敘述 1.全方面監督和管理水療與健身房，包含健身房的運作。 2.檢視潮流產品、服務和促銷活動，開發新的水療與健身房概念，進而為我們的客人提供「一流」的健康體驗。 3.使用創意，將水療和健康計劃與酒店運營相互結合，並向同仁傳達追加銷售機會，以幫助促銷並提高收入。 4.檢視財務資料並準備預算、預測、銷售計畫和管理報告。 5.監控薪資、庫存供應和部門支出，以確保準確的財務報告。 6.確實地傳達期待、認可績效並產生一致的業務成果。 7.嚴格遵守酒店和總部所制定的政策和標準作業程序。 8.與各部門維持緊密的工作關係，以確保營運上的有效溝通，成為部門間合作的榜樣。 9.準確傳達富比士標準的重要性，以確保團隊擁有最佳稽核表現。 10.隨時掌握 VIP 客人的預訂情況，並確保團隊充分了解其偏好。 11.監控並分析來自各平台（例如:顧客意見卡、Trip Advisor、線上評論）的賓客回饋，並為持續提高評分提供策略方向。 12.以謹慎、專業和愉快的態度履行所有職責。 求才條件 1.任何相關領域的學士學位。 2.至少5-15年酒店業經驗。 3.有水療知識者優先。 4.有預算制定和財務分析經驗。 5.電腦知識（Microsoft Office與網際網路）。 6.需有英語及國語的溝通能力。 7.優秀的領導/管理能力；向管理階層和同事推銷概念和想法的能力，成功展現收入和費用管理。 8.

需有合法在台工作的身份。 The Position Spa & Wellness Manager is part of the leadership of the Rooms Division.

The individual is responsible for managing, leading and developing Spa & Wellness operations and concepts through making key strategic decisions to deliver an array of luxury products, services and amenities for all guests.

Ensuring strong financial management for the hotel.

The Role 1.

Oversees and manages all aspects of the Spa and Wellness department, including the operations of the gym.

2.

Review in trend products, services and promotions to develop new Spa & Wellness concepts so as to provide the 'Best-In-Class" wellness experiences for our guests.

3.

Implements creative initiatives in integrating Spa & Wellness programs with hotel operations and communicate upselling opportunities to all colleagues to aid in the promotion and maximize revenue generation.

4.

Review financial data and prepare budget forecasting, sales planning and management reports.

5.

Monitor and control payrolls, inventory supplies and departmental expenditure to ensure accurate financial reporting.

6municates expectations, recognizes performance, and produces consistent desired business results.

7.

Ensures strict compliance to all policies and standard operating procedures set by the hotel and Corporate office.

8.

Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.

9.

Establishes and effectively communicate the importance of Forbes standards with team members to ensure best audit performance.

10. Keep informed of VIP and special attention guests reservations and ensure that the preferences are well communicated within the team.

11. Monitor and analyze guest feedbacks from the various platforms (e.g.

comment card, Trip Advisor, online reviews) and provide strategic direction for a continuous rating improvement.

12. Perform all duties with discretion, professionalism and a pleasant demeanor.

Talent Profile 1.

Bachelor Degree in any related field.

2.

At least 5-15 years' experience in Hospitality Industry.

3.

Spa therapy knowledge is an advantage.

4.

Experienced in budget development and financial analysis.

5puter Literate (Microsoft Office and Internet).

6.

Strong communication skills in English and Mandarin.

7.

Excellent leadership/management skills; ability to sell concepts ad ideas to management, peers and colleagues, demonstrates success in revenue achievement and expense management.

8.

Can legally work in Taiwan.