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Find Job: » Information Technology » TW » Customer Service Engineer-tainan, Tainan City, Taiwan1
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Customer Service Engineer-tainan, Tainan City, Taiwan

Taiwan, Tainan City, Tainan City
發表 2025-06-11
過期 2025-06-15
ID #2893375477
Free
Customer Service Engineer-tainan, Tainan City, Taiwan
Taiwan, Tainan City, Tainan City,
發表 June 11, 2025

描述

Description

  • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
  • Represents the company to the customer and assume accountability for customer happiness with service.
  • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
  • Provides assistance to Installation Engineer in resolving problems.
  • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
  • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
  • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.

    • Qualification

  • Proficient with all office suite applications such as Excel and Power Point.
  • 2+ years of hands-on experience in hardware/software integration, testing and troubleshooting of highly sophisticated semiconductor wafer inspections/metrology systems are preferred.
  • Proven record of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions.
  • Strong communications and leadership skills desired.
  • Graduate degree or equivalent experience a plus.
  • Capable to collaborate with technical team for escalations, trouble-shooting and further diagnosis.

    • Minimum Qualifications

    職位詳情

    工作類型: 全職
    合同類型: 永恆的
    薪酬類型: 每月
    職業: Customer service engineer-tainan

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