Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative? We are looking for Senior/Marketing Communications Specialist to make a difference! At Schneider Electric, we believe access to energy and digital is a basic human right.
We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment.
We provide energy and automation digital solutions for efficiency and sustainability. To be our customers' advocate and single point of contact for all technical support remotely, which include: * Product selection, application, and maintenance/set-up support * Provide customers the requested documents such as user manuals, catalogues, certificates, test reports, etc. * Troubleshooting 2.
To take ownership of our customers' issues and complaints until resolved to their satisfaction 3.
To support digitization and self-service initiatives, e.g.
Create and update Frequently Asked Questions (FAQs) 4.
To detect potential opportunities from customer interactions Qualifications * Bachelor Degree or relevant in Electrical Engineering * 2-4 years of technical support experience * Knowledge in low & medium voltage power distribution/protection products (breakers, relay, meters,...), and UPS equipment. * Knowledge in power distribution and energy management system * Strong interpersonal communication and customer service skills are required to interact with customers in a professional manner and work successfully with customers under high stress and/or ambiguous situations. * Fluent in Chinese.
Capable to use English (writing and reading) for communicating with advance/expert supports. * Digital mindset Schedule: Full-time Req: 008 Z9 E