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Technical Customer Service Associate - Bahasa Speaker (hybrid), Taiwan

發表 2024-07-06
過期 2024-08-06
ID #2228504042
Free
Technical Customer Service Associate - Bahasa Speaker (hybrid), Taiwan
Taiwan, 台北, 台北市,
發表 July 6, 2024

描述

*Fluency in Bahasa, Mandarin, and English is required*As a Technical Customer Service Associate, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent AWS as you interact directly with our Developer community to resolve support issues.

You will work with exceptionally driven, customer-obsessed customer service associates and leadership.

You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

Key job responsibilities- Handling Account and Billing related issue via three channels, Call, Chat, Email.- Providing prompt, efficient, detailed, customer-oriented service to AWS customers.- Acting as single point of contact for customer to communicate with internal service teams and to ensure AWS as a whole delivering a consistent and high-quality service.- Acting as an advocate for our customer, reporting and acting on observed areas for improvement.- Assisting with customer communication during AWS critical launches and support events.

Why AWS?With over 200 services hosted in 30+ global regions AWS is the world’s most comprehensive and broadly adopted cloud platform.

Are you curious how it’s possible to operate and rapidly evolve at such a large scale? At AWS, you have the opportunity to learn and practice the skills and techniques that make it possible.

AWS has built a reputation for excellence with a mission to create the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.

We strive to empower our team members, and have a vision and commitment to your personal success.

Your work-life balance is important.

We focus on productivity and flexibility at work.

Customer Service Team has fixed working schedule from 9:00 AM to 6:00 PM.

Want to be a successful Amazonian?We value diversity and each person’s unique experience.

Curiosity and passion for learning let us build and grow in an industry where our services, technology and customer requirements are constantly evolving.

Thinking big, tenacity, and perseverance help us conquer challenges and work through ambiguity.

We earn trust by treating others with respect, speaking candidly, and quickly admitting when we are wrong.

What if I don’t have much experience? That’s okay.

You will be supported in your career development here at AWS.

You will have plenty of opportunities to build your technical, leadership, and business skills.

This will include formal and on the job training, and a chance to learn from and collaborate with some of the brightest technical minds in the industry today.

We have an inclusive and friendly environment where our builders work together to create a culture whereby each of us is able to contribute fully to deliver the best customer outcome.

BASIC QUALIFICATIONS- - 2+ year experience in Customer Service and/or Account Management working with high-profile customers- - Excellent oral and written communication skills in Bahasa, English and Mandarin- - Proficiency in MS Office with advanced skills in Excel- - General understanding of cloud computing and enthusiasm for technology- - Able to take ownership and be proactive- - Able to master new skills quickly and adapt to a fast paced environment- - Adhere to the standard working hours from Monday to Friday, 9 am to 6 pm.

During special seasons, a willingness to work on irregular days/hours is desired.

In such instances, compliance with Labor Law will be ensured.

PREFERRED QUALIFICATIONS- Internship experience in customer service, customer management, or technical support- Effective customer handling with strong conflict resolution, and problem solving skills- Analytic skills such as advanced Excel, SQL, or other tools- A drive to dig into the details of a system or process to solve customer problems- Known as the go-to person in your family for technology related questions

職位詳情

工作類型: 全職
合同類型: 永恆的
薪酬類型: 每月
職業: Technical customer service associate - bahasa speaker (hybrid)

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