工作內容 Introduction to the job Are you a team player who wants to be the linking pin between problems seen at high tech customers and the solution in a multicultural environment? Then join us in our international team of technical experts.

The goal is to remotely solve technical challenges, however due to complexity of our products an ASML Global Support Center (GSC) engineer often gets the opportunity to travel for problem solving at customer site (up to 30％ of your time). Role and responsibilities ASML produces high tech and high value products to semiconductor manufacturers.

Downtime of these tools is very expensive for our customers.

To minimize those costs ASML Customer Support organization is responsible to repair the systems as soon as possible.

For this reason ASML ensures 24/7 support by covering 3x8 hours in 3 different continents with offices in the Netherlands, USA and Taiwan. Each of the incidents seen at customer site are analyzed and documented to prevent similar incidents in future. A role as Global Support Center (GSC) Engineer in the ASML Customer Support department consists of a diversity of tasks and responsibilities.

These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging: 1.

Solving complex technical problems by remote analyzing data and creating deterministic forward looking action plans is key for a GSC Engineer.

It is important to have good alignment on expectations with the local team and your other GSC colleagues worldwide within this problem solving process.

Involving additional help from development engineers helps to drive fast incident resolution.

On-site support is often required to solve the problem at the customer. 2.

Next to solving a technical problem a GSC engineer is responsible to start the process to prevent the issue of happening again in future.

Collaboration with the departments Industrial Engineering and Development is necessary to establish that goal. 3.

The diversity of problems in a fast evolving company requires a continuous drive to stay updated and informed on new technologies, functionalities and products.

Being eager to learn and absorb this knowledge are very valuable within GSC. 4.

Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers increases the efficiency of our customer service.

Travelling on-site when new system types are introduced to customers is an example of this aspect. Education and experience Master degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Aerospace Engineering, Process technology, etc.) or equivalent experience is desired •Preferably 5 or more years of experience as a Customer Support Engineer in a technical environment, as well as proven troubleshooting skills •Knowledge of ASML equipment on a specialized technical level is a pre Skills To thrive in this job, you’ll need the following skills: •“Get things done” mentality •Pro-active attitude •Strong analytical skills •Interpersonal abilities (Can relate well to others, both colleagues and customers) •Effective communicator in English (both oral and written) •Customer-oriented •Flexible in working hours, travel and work environments •Team player •Stress resistant Other information Illumination, Dose Control & Projection (ILP) The general purpose of the ILP group is to ensure that our systems can provide uniform light and quality images to ensure good wafer exposure during production. As a GSC ILP engineer you will be responsible to troubleshoot & resolve issues related to equipment problems in the sub-competences; Illumination (Systems complete optical light path), Dose control (Deep UV light source and control of its energy and intensity) and the projection lens.

This requires a strong analytical skill-set combined with clear and understandable communication.

Next to that it is required to have affinity with hands-on skills.

歡迎 所有求職者 工作資訊 工作時間： 日班 工作待遇： 面議（經常性薪資4萬含以上包括本薪與按月給付之固定津貼及獎金；如房租津貼、交通費、膳食費、水電費、按月發放之工作（生產績效、業績）獎金及全勤獎金等。4萬含以上） 相關職務薪資 工作性質： 全職 職務類別： 關於半導體工程師 工作地點： 新北市 林口區 要求條件 工作經驗： 5年以上工作經驗 學歷限制： 碩士 科系限制： 語言能力： 聽 中等 說 中等 讀 中等 寫 中等 其它說明： 需出差 公司福利 法定項目： 勞保、健保、加班費、週休二日、陪產檢及陪產假、育嬰假、生理假、特別休假、產假、產檢假、員工體檢、勞退提撥金、職災保險、哺乳室 福利制度： 獎 金 類： 年節獎金、分紅入股、員工生日禮金、年終獎金、三節獎金、禮品、績效獎金 休 假 類： 生日假 保 險 類： 員工團保、眷屬團保 餐 飲 類： 誤餐費、伙食津貼、免費供餐 交 通 類： 上下班車資補助 設 備 類： 員工健身房、員工餐廳、交誼廳 娛 樂 類： 國內旅遊、員工聚餐、慶生會、尾牙、春酒、下午茶、家庭日、員工運動會 補 助 類： 員工手機配發或補助、國內、外旅遊補助 其 他 類： 員工在職教育訓練、良好升遷制度 更多說明： 我們的精英工程師團隊不斷在科技上尋求創新突破，挑戰科技極限。如果你擅長解決複雜的科技難題，挑戰物理法則，也具備清晰的思維能夠克服危機，歡迎你加入 ASML 的行列。ASML 提供的是一條長遠的職涯規劃，讓公司同仁都能在一個重視永續學習，鼓舞的企業文化，和優渥的福利環境中工作成長。在ASML我們有：■ 開放的企業文化■ 不拘形式的工作環境■ 簡單的企業組織結構■ 新穎的硬體設施■ 我們著重人才成長與發展■ 我們能拓展國際視野，與來自不同國家背景的同仁共事1.

優渥的薪酬■ 保障年薪14個月，績效獎金平均5個月起：客戶支援工程師碩士新鮮人年薪起薪-萬，加計輪班津貼薪水上看萬■ 年度調薪優於業界：每年依公司總體營運、員工績效，及與高科技標竿企業競爭力評估，進行優於業界平均的年度調薪，並適時因應市場狀況主動額外調薪■ 員工認股計畫，首年保證獲利20％：入職即享最高10％年薪的認股計畫，持有一年後公司直接給予購入價20％的現金。員工更可享有年度高額配息與股價漲幅獲利。■ 優秀人才留任獎金及獎勵計畫■ 員工推薦獎金35,元2.

完善的福利■ 勞保與高額團保％由公司給付，家人同享公司團保福利■ 彈性工時與每周二日在家上班■入職即享10天特休，每年10-30天的特別休假，不放假紀念日給予彈休，帶薪事假14天、帶薪病假30天(全薪14天，半薪16天)，年更新增1天個人週年紀念假■ 產假14週，陪產假10天■ 提供免費中/西式、低GI午餐，全天候供應研磨咖啡、牛奶、茶包■ 免費定期年度健康檢查、體適能檢查■ 旅遊津貼、中秋端午禮金每年約30,元；另有生育補助、結婚/喪葬津貼、特約廠商優惠等■ 提供員工急難慰問金■ 員工年資獎■ 健保、勞保退休金提撥3.

免費且豐富的學習資源■ 為新人打造為期一年的STAR Program，快速認識ASML、適應公司文化、跨部門互動、了解自我與學習職場必備溝通技能■ 視職務需要安排ASML原廠技術培訓，受訓地點有台灣、荷蘭、美國等先進國家■ 員工可視個人學習需求，免費提供關鍵職能課程，提升員工跨部門溝通合作力、個人領導力、工作效率、專案管理、管理領導、英文等能力4.

多元的發展■ 以內部的職能發展系統為輔助，員工與主管定期共同討論自主式發展行動計畫(Development Action Plan) ，制定短期與中長期的發展與學習規劃■ 提供多元的職涯發展路徑，透過職涯發展系統幫助員工探索職務技能需求與職能落差，並建議發展方向■