Your Job
Lead global customer-facing quality activities to ensure our products meet or exceed customer expectations. You will resolve escalated quality issues, drive continuous improvement, and serve as the key liaison between customers and internal teams worldwide.
Our Team
Join a collaborative, cross-functional team focused on delivering quality excellence globally. We work closely with Engineering, Manufacturing, Supply Chain, and Operations to embed customer-driven quality throughout the product lifecycle.
What You Will Do
•Act as the global point of contact for customer quality issues.
•Build strong relationships with key customers and lead audits.
•Lead resolution of customer complaints and quality escalations.
•Coordinate cross-functional teams to implement corrective actions.
•Drive continuous improvement projects targeting defect reduction.
•Support New Product Introductions with quality integration.
•Track and report key quality metrics and KPIs.
Who You Are (Basic Qualifications)
•Bachelor’s degree in Engineering, Quality Management, or related field.
•7+ years experience in customer-facing quality roles.
•Skilled in quality tools/methodologies (8 D, FMEA, SPC, APQP).
•Strong communication and leadership skills.
•Willing and able to travel internationally (20–40%).
What Will Put You Ahead
•Master’s degree in a related discipline.
•Experience leading global, cross-functional teams.
•Proven success in continuous improvement initiatives.
•Comfortable working in fast-paced, multicultural environments.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
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