Description
Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. This role working on challenging problems and require in-depth system knowledge and a sound understanding of operating principles.
Responsibilities:
Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. As the need arises, collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer happiness. Document solving processes and technical findings to generate service reports and presentations. Assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, coupled with software solutions. To collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction. Ability to travel internationally around 20-30% of time May be involved in tool installation, relocation, and upgrade of equipment. Provide technical training support Minimum Qualifications Bachelor or Masters’ degree in Engineering or Science discipline Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer inspection systems is an advantage Excellent data analytical and diagnostic skills Good presentation and communication skills Proficient with all Windows Office suite applications such as Excel, Power Point. Knowledge of Power BI is an advantage. Strong project management skills is a plus
