Key Responsibilities Performs all standard service activities through Tier I unassisted.

Performs standard Tier II with assistance.

Able to perform routine preventative maintenance within established timeframes.

Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls.

May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment.

Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Ability to diagnose and resolve technical problems.

Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM’s.

Uses knowledge management systems.

Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area.

Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge Has established skills to perform a range of day-to-day activities Business Expertise Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area Leadership Has no supervisory responsibilities; manages own workload Problem Solving Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options Impact Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance Interpersonal Skills Uses communication skills to exchange information Qualifications Education: Associate's Degree Skills Certifications: Languages: Years of Experience:2 - 4 Years Work Experience: Additional Information Travel: Relocation Eligible: No