職位概覽

嘉佩樂顧客服務專員於電話預訂過程中為顧客、酒店和團隊成員提供卓越的客戶服務。

職位敘述

1.預測、辨識並回應個別顧客的需求。
2.回答各項關於飯店設施與服務、合作的航空公司、當地景點、飯店位置等詢問。
3.及時且準確地將各項顧客需求傳遞給適當的部門或同事。
4.準確且有效率地處理客房餐飲訂單。
5.準確且有效率地將各項資訊登錄至系統。
6.向特定部門或人員傳達相關顧客資訊。
7.推廣飯店各項行銷計劃。

求才條件

1. 至少 1 年在豪華飯店擔任類似職務的經驗。

2.了解飯店物業管理系統。

3. 了解外部網路和中央預訂系統。

4.能在台灣合法工作。

Position Overview

The agent, Capella Connects provides guests, hotels, and fellow team members with exceptional customer service during the call reservation process.

The Role

1. Respond while anticipating and recognizing individual guest needs.
2. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
3. Pass on requests in a timely and accurate manner to appropriate colleagues.
4. Process in-room dining food orders with accuracy and efficiency.
5. Input and access data in a computer with accuracy and efficiency.
6. Communicate pertinent guest information to designated departments/personnel.
7. Promote hotel marketing programs.

Talent Profile

1. Minimum 1 years of experience in a similar capacity at a luxury hotel.
2. Knowledge of hotel property management systems.
3. Knowledge of extranets and central reservation systems.
4. Can legally work in Taiwan.