關鍵能力 客服 工作職責 1. Service Programing :Service innovation development for consumer/commercial marketsDefine service strategy/policy/model for products & countriesCo-work with regional team to finalize service quotation for products & countries 2. Interlock Services: Kickoff new product/ country service Review and discuss service strategy/policy/model/SLA/cost Drive & synchronize global functional teams and regional teams to resolve service issues & request (such as KPI improvement, quality issue resolution, cost improvement, product design change, re-SKU, rework event…)3. Service Deployment: Control service NPI readiness Implement service strategy/policy/model for new product & countries Customer Satisfaction and NPS management Risk management for big quality issue & safety issue coordination 理想人選 1.大學或研究所畢業。2. 英文通。3.(1) 具 2年PD 客服經驗者佳。(2) 具10年以上客服相關經驗，Monitor產業經驗尤佳。(3) 具B2B或B2C客服經驗 。(4) 具大屏售前安裝服務規劃。 4.：(1) 15+ years global tier 1 brand company service management experience(2) 8+ years worldwide service network operation and management experience(3) 10+ years operation KPI management and cost management experience(4) TV service experience is preferred(5) Regional service management experience is preferred 其他條件 學歷：不拘 科系：不拘 年資：5年以上工作經驗 語文： 不拘 管理責任：不需負擔管理責任 出差外派：無需出差外派 公司福利 法定項目：哺乳室,週休二日,家庭照顧假,勞保,健保,陪產假,產假,特別休假,育嬰留停,女性生理假,勞退提撥金,安胎假,產檢假,就業保險,防疫照顧假,員工體檢,職災保險 福利制度：年終獎金,三節獎金/禮品,交通車,咖啡吧,社團補助,停車費補助,員工教育獎助學金,旅遊補助,國內旅遊,社團活動,免費下午茶,伙食津貼,員工團體保險