Day to Day Responsibilities: Customer feedback and complaints handling through production record investigation.

Facilitate root cause identification, corrective action, preventive action delivery and validate the effectiveness.

Risky lot management from customer feedback and internal event management to reduce customer impact.

Track delivered corrective action & preventive action implementation and conduct regular audit.

Leading project to meet customer satisfaction.

Monitor line to line variation and deliver opportunity based on the understanding of customer process.

Conduct JE (joint experiment) to define customer process needs and drive product specification to meet customer requirement.

Arrange customer visit and facilitate plant resource to have workshop with customers.

Coordinate plant wide resource for customer technical support related.

Conduct external qualification process with customers.

Support sample request from customers.

Data analysis to address quality improvement proposal to Production team.

Join external / internal ISO & IATF16949 audits.

  Required Skills: Well computer skill in Power Point, Excel, Power BI.

Excellent communication skill in cross-department project or cooperation.

Statistic tool: SPC XL/Minitab/SPSS, etc.

Problem solving and decision skill, like 8 D, KT…etc.

Strongly in data analysis/ Statistical using skill are prefer, such as SPC, QC Story and Quality relative tools.

Fluent English in speaking, writing and reading.

Meeting facilitation skill