職位概覽 侍酒師必須充滿熱情並專精於酒類服務。負責協助顧客選擇合適的酒水及建議餐點與酒的搭配，以提升用餐體驗。侍酒師也協助首席侍酒師提供改善酒類服務和酒單的建議。 職位概述 1.作為酒類專家，為顧客及同事提供專業酒類知識。 2.執行餐廳開店與閉店的職務，包含酒杯拋光和餐前準備、妥善儲存以及結束營業後器具盤點。 3.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。 4.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 5.確實了解富比士服務標準對於提供卓越審計和服務績效的重要性。 6.監控酒窖的庫存，確保酒類品質與數量，正確儲存和處理葡萄酒，並知道需求補充庫存。 7.協助首席侍酒師更新酒單、準備特別活動...等。 8.必要時協助輪班，以確保營運順利。 求才條件 1.飯店管理文憑/學士學位，專攻飲料服務/餐廳管理者優先。2.

WSET認證優勢。3.有在豪華飯店/度假村擔任類似職位的經驗。4.工作酒類服務知識（即酒類服務）。5.良好的英語書寫和口語能力。6.熟練的電腦操作技能（例如 Microsoft Word）。7.可在台灣合法工作。 Position Overview The Sommelier is a passionate individual, specializing in wine service.

The individual advises and guides the guests in their choice of wines, and food and wine pairing to enhance the dining experience.

The Sommelier also assists the Head Sommelier in providing suggestions to improve Wine service and menu.

The Role 1.

Be the champion in offering wine knowledge to both guests and colleagues.

2.

Performs opening and closing shift duties which include polishing of glassware and mis-en-place preparation, proper storage, and count of operating equipment at the end of the day.

3.

Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

4.

Handling complaints and resolving service 'Glitches', keeping a record of all feedback under the appropriate system.

Ensures that the issues are resolved promptly to guests' satisfaction.

5.

Recognizes the importance of Forbes standards to deliver excellent audit and service performance.

6.

Monitor inventory of wine cellar, ensuring appropriate quality and amounts of wine, proper storage and disposal of wines, and replenishing cellar as needed.

7.

Assists the Head Sommelier in updating the wine list, preparing for special events, etc.

8.

Assists in shift coverage when required to ensure smooth operation.

Talent Profile 1.

Diploma/ Bachelor's degree in Hospitality Management, specializing in beverage service/restaurant management is of advantage.

2.

WSET certification is of advantage.

3.

Experiences in similar roles at luxury hotels/resorts.

4.

Working alcohol service knowledge (i.e.

wine service).

5.

Good command of written and spoken English.

6.

Competent computing skills (e.g.

Microsoft Word).

7.

Can legally work in Taiwan.