Title: Professional Services Engineer Location:
Taipei, TW, 11073 Requisition ID: 132861
Job Summary
The Professional Services Engineer (PSE) in Taiwan provides post-sales technical expertise during the installation, implementation, migration and maintenance of company products.
This individual may be involved in implementing detailed customer installation requirements, as well as ensuring that client’s needs have been met and that the product/solution is fully functioning according to specification. The PSE provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
Job Responsibilities Deploy post-sales hardware and software installations with medium to high level complexity
Experienced in designing and deploying Net App storage technologies.
A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks: (Net App architecture, HPE/DELL Compute Server, VMWare v Sphere, AIX, Microsoft or Linux Operating Systems and user applications, ex: Veritas/Commvault).
Experience with any of the following tools/technologies, Dockers, Jenkins, Kubernetes, Automation.
Coordinate with senior customer representatives and Sales teams in the performance of daily tasks
Onsite and remote subject matter expert with Net App, IT infrastructure, applications, and Cloud services
Strong expertise in network design and implementation, troubleshooting, configuration and performance tuning
Consistently prepared for all task assignments
Provide project planning, design, implementation, and final “As-Built” documentation
Design and architect company marketed solution sets and other custom consulting
Follow appropriate escalation guidelines, as required, during customer engagements
Maintains strong verbal and written communications skills
Ensure all assigned work tasks are completed in an effective and efficient manner
Performs as technical lead when deploying large complex projects
Broad exposure and understanding of a variety of technologies/concepts in a distributed environmen
Job Requirements Bachelor’s Degree, applicable certification or equivalent experience required, plus at least 5 years’ work experience
Must have prior SAN Product Knowledge and Understanding
Must have at least 3 years SAN storage (ex: IBM, HPE, DELL|EMC, Pure Storage, HDS) deployment experience (more are welcome)
Strong verbal and written communication skills, including presentation skills
Job Segment: Cloud, Linux, Network, Virtualization, Consulting, Technology
