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(senior) Csm Specialist, Taiwan

發表 2024-02-11
過期 2024-03-11
ID #2026982296
Free
(senior) Csm Specialist, Taiwan
Taiwan, 台北, 台北市,
發表 February 11, 2024

描述

Description Our Market Intelligence CSMs: Act as strategic partners to our clients Being an innovation agent.

Drive change for faster reaction to changing market requirement.

Being an expert in your market (industry, products, channels etc.)External Ensures effective and efficient client training and onboarding of new customers.

Educates customers about the most relevant features/functionalities for their specific business needs Drive adoption (i.e.

activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant)Finds and builds, new user base for Gf K offerings Develop fact-based answers to complex key business questions Become a market expert in one or more categories / industry segments Deliver insightful presentations and actionable recommendations to our clients Coordinate client services cross countries and categories Identify leads for cross sell and upsell opportunities with the client Help improve renewal rate by demonstrating clear business outcome and value Works closely with clients to develop use cases demonstrating value being provided to clients Internal Ensures to be updated on relevant knowledge and has deep understanding of platform offerings; Collect and provide feedback to product teams on functionality, features etc.

of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience Collaborate with account management at the pre-sales and renewal stages Collaborate with other business unit teams to identify opportunities for strategic assignments Coordinate internal client services nationally (for all) and internationally (optional)Run final quality checks for the Gf K seal of quality Validate / conduct QC to guarantee Gf K seal of quality We are an ethical and honest company that is wholly committed to its clients and employees.

We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

職位詳情

工作類型: 全職
合同類型: 永恆的
薪酬類型: 每月
職業: (senior) csm specialist

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