Infrastructure and Technology

• Tier 1 support for Infrastructure and Technology to branch users in mainly Taipei, but also Tai Chung and Kaohsiung

• Support new location (office/warehouse), moves or renovation, Warehouse RF implementation, if any

• IT system deployments from GEO/CHQ, GEO I& T collaborative initiative

• Local 3rd Party Systems such as customs application, HR & payroll system

• Telecom Infrastructure, Zoom/Teams Phone implementation and support

• Hardware & software procurement

• 24-hour incident response for critical case

• Willing to work on public holiday and after office hours

• Experience on supporting in Alcatel Lucent PBX system

Acts as subject matter expert:

• Disaster Recovery of systems

• Policies and Procedures around IT – Cybersecurity, Network, Infrastructure

• Continue learning and growth on I & T learning knowledge and technologies

Monitors:

• Systems downtime

• Resource Utilization

• Service Desk queues

• Bachelor Degree or high diploma in Computer Sciences and experience with leadership in this field

• Language : Chinese/Mandarin(Native), English (intermediate or above) for both speaking and written.

• Experience on working multinational company

• Knowledge of Logistics Company business and operational processes

• Good organization skill (time management, task prioritization)

• Project management/co-ordination skills

• Proactive, sense of urgency and self-motivated

• Proven experience on Excel VBA, manual works automation

• Advanced PC hardware knowledge

• Basic PC imaging and deployments and Windows Client setup

• Basic networking (LAN/WAN, switch, router)

• Basic Windows server knowledge (install, server role setup, active directory)

• Basic server room infrastructure (wiring, racks, patch panels, UPS)

• Basic remote administration tools (RDP/terminal services, telnet/SSH)

• Mobile device proficiency (i OS and Android)

• Office & warehouse security system, CCTV is definitely an advantage