We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Job Title: Solution Customer Success Manager
What you'll do:
As a Success Factors Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering Human Resource solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.
Build deep executive relationships and earn trusted advisor status with customers
Identify new opportunities for customers to leverage new or expanded SAP solutions
Mitigate churn and manage renewals of SAP solutions/services
Identify sales leads and support sales in expansion and upsell efforts
Manage through crisis and de-escalate customer situations
Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions
What you bring: Strong executive presence and relationship building skills
Deep knowledge of HR business models, strategies, and line of business processes
Proven ability to handle difficult customer situations and discuss complex issues with customer executives
Experience with cloud software solutions and delivery models
Expert level buying center/Lines of Business domain expertise
Ability to apply risk-mitigation strategies to customer situations
Knowledge of SAP solutions portfolio and the business processes they enable
Some technical understanding for assigned solution area to address technical issues with customers
Bachelor's degree or equivalent required
Experience in business software
Knowledge of SAAS and IAAS processes
Strong program/project management and governance skills
Expert commercial/deal support skills
Relationship-driven mindset with excellent verbal and non-verbal communication skills
Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
Meet your team:
You will work closely with SAP Greater China leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
